Claims Process

At the end of the day, we recognise that financial services is a relatively simple business. A product provider makes a promise to you, to pay you money (a claim) in the event of a milestone in your life (your retirement date, your death or illness). Of course the amount of the claim depends on the premiums that have been paid.

Claims can be a happy occasion – we certainly enjoy arranging your tax free lump sum at retirement or the maturity of your successful investment policy!
However sometimes claims come at a time of grief or significant personal challenge. When you are sick, or in the event of you or your spouse passing away, dealing with a life assurance company is well down the list of things you want to do. And that’s where Sunrise can help you at a time when you need it most. With over 40 years of claim experience, we have handled many different types of claims – from simple to complex. We will assist you in the completion of the claim paperwork.

You or your family will be given one point of contact in our office, whom will help guide you through this process, and most importantly will negotiate with the Insurance Company on your behalf. Our aim is to get all claims resolved as quickly as possible and allow you to get on and concentrate on the more important things in life.